I help businesses spot and take action on opportunities from a people-centric perspective.
Services
Research
Insights into how your customers view your brand and products;
Products impact analysis on your customer’s daily lives and work;
Strategy
Opportunities and blind spots identification;
Evidence-based product roadmapping through continuous feedback;
Design Key Performance Indicators (KPIs) / Objective Key Results (OKRs);
Product development
Service and Digital Product prototyping testing and analysis;
Collaborative Orchestration
Multidisciplinary team collaboration planning and implementing;
Communication strategy;
Change management;
Proof-of-Work
I have led teams in creating enterprise solutions such as Hospital Information Systems, Electronic Medical Records, and Customer Relationship Management (CRM) software.
I have tackled challenges like integrating legacy systems, building strategic design systems, and ensuring these solutions are scalable and consistent.
Below are some key projects, organised in 3 topics, that deeply influenced my understanding of enterprise systems and taught me how to design them to be adaptable to the diverse needs of individual users and teams.
DESIGNING F/ INTEGRATED SOLUTIONS
The success of patient care journeys heavily relies on a well-orchestrated ecosystem of people and systems that constantly communicate, collaborate and deliver the most up-to-date health care procedures, research and technology.
Designing for Outcomes (soon)
DESIGNING F/ OUTCOMES
Integrating software solutions in healthcare requires setting strategic goals for the new solution and making key decisions about how each proposition will contribute to and building a collaborative ecosystem of stakeholders to enhance patient care, operational efficiency, and financial sustainability.
PBAS Harmonisation (soon)
Oncology Proposition Harmonisation (soon)
DESIGNING FOR SCALABILITY
Large-scale enterprise environments require solutions that are both scalable and adaptable to varying requirements from the different users that will interact with it. Designing for scalability requires a balancing act between applying common patterns and understanding where when and how these might need to be broken.
Philips Hospital Information System
Designing for Modularity (soon)
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