DESIGNING FOR INTEGRATED CARE

Oncology and EMRs

Learning from the Oncology healthcare domain to baseline UX requirements for an Electronic Health Record to deliver Integrated Care experiences.

DESIGN CHALLENGE

SOLUTION

IMPACT AND DELIVERABLES

Oncology is an exceptionally demanding discipline, burdening healthcare systems not only at the patient level, where needs change and evolve rapidly, but also at the provider level. Healthcare providers face immense pressure to maintain a well-coordinated ecosystem of caretakers and systems, while also staying up-to-date with the latest research, protocols, and access to cutting-edge technology and treatment options.

How might a system such as Philip’s Hospital System lead the way into a slew of integrated care solutions in a way that can benefit patients, and providers? What can we learn from the Oncology care domain on this topic?

We immersed ourselves in the oncology field by interviewing over 10 experts, including internal Philips actors, customers, and key opinion leaders in North America and Brazil. Additionally, we conducted field research with over 30 individuals from administrative, clinical, billing, and executive roles.

These yielded 45 insights, from which we distilled 5 key benefits of EHRs in oncology care, leading to a re-imagined oncology care journey.

We formalised key UX heuristics and guidelines, defining new UI components and features to integrate winning propositions for Designing for Integrated Care.

Over 45 validated and prioritised insights

5 Key Benefits of EHR within the Oncology / Integrated Care

Key UX Heuristics and Guidelines on Designing for Oncology / Integrated Care

Features and UI Components for Designing for Oncology / Integrated Care

Winning Design propositions for Oncology / Integrated Care

TEAM

Sponsor Dr Luiz Haertel, Kleber Puchaski (Philips Clinical Informatics)

Project Design Lead Clara Martins

UX Research Rafaela Zeidler, Marcella Lomba, Gabriel Muniz Antonio