DESIGNING FOR INTEGRATED SYSTEMS
Philips Hospital Information System
Connecting care and driving clinical informatics excellence through User Experience Design
DESIGN CHALLENGE
SOLUTION
IMPACT AND DELIVERABLES
Hospital Information Systems have, since 2014, been seen as essential for improving the efficiency, accuracy and quality of patient care. These can, nonetheless be at an increased cost for care practitioners if not designed and maintained to continuously address information overload, time-at-monitor vs time-with-patient.
In 2014, Philips Hospital Information System solution, Tasy, as originally called, underwent a technology stack migration to enable the future of their solution with a deep sense of user-centeredness.
How were we to migrate over 700 applications used by users spanning clinical, administrative, and auxiliary services in two years, while ensuring the integration of this massive system into the Philips family by adopting Philips’ Design System?
Comprehensive User Experience Research in multiple Philips Brazil clients to understand the impressions of Tasy users and customers of the system.
Re-designing navigational patterns and organising workshops to validate and ensure scalability of such patterns towards the rest of the applications of the system.
A series of co-creative workshops with development and business analysis teams, aimed at developing and testing the tools and methods that would best support the the teams during migration.
Re-designed Interface patterns scalable to the entire software system and allowing for new applications to be easily designed, developed and verified.
A design operation process fully aligned and bridging multi-disciplinary teams, and integrated into wider development operations
Comprehensive documentation of the design process and deliverables aiming to improve team onboarding, audits, validation & verification.
Trust and support from the business in the development of multiple strategically relevant projects such as Cacau, Tasy Business Objects and others.
TEAM
Sponsor Philips Clinical Informatics
Project Lead and Strategist Kleber Puchaski, Clara Martins, Marcella Lomba
UX Research Clara Martins, Laura Nino, Jolijn de Jongh-Teunisse
UX/UI Clara Martins, Luciano Arnold, Bruno Duarte
A business analyst and a software architect reflecting on the new proposed set of UI patterns.
Understanding how the system works and for whom.
We teamed up with the development team to build a on-libre library of the new Tasy components and patterns and how to use and implement.
